2006-June 2008, MIS Operator, Customer Support Operator - Lasseters Online Casino Alice Springs

  • Monitored the network and servers involved in running an on-line business.
  • Assisted the Senior Technicians in designing and choosing systems for continuing operations.
  • Am responsible for maintaining desktops systems.
  • Am responsible for first level after hours support for the hotel casino operations.
  • Involved in the day to day customer care operations as a first level contact.
  • required to prioritise issues and determine escalation requirements.
  • As required by this position passed a police background check prior to beginning this position and received a NT Government Gambling Key License.

2005-2006, Field Service Technician - Bizcom NT Alice Springs

  • Repaired and maintained various computer systems from Windows 95 to Windows XP and server operating systems.
  • Examined client requirements, advised, and then organized the purchasing of solutions.
  • Supported clients in confidential environments.
  • Supported clients in both primary and acute health care businesses.
  • Managed virus removal and prevention.
  • Provided support at several sites of medium to large size (30-160 Seats).
  • Developed several methods for remote resolution of jobs.
  • Assisted in migration of key systems and desktops to new administration technologies.
  • Was the field service technician responsible for refresh projects at 2 sites.
  • Managed disaster recovery and backup solutions.
  • Managed client migration from novel Directory solutions to MS Active directory solutions.
  • Diagnosed faults in medium sized networks.
  • Managed own workload relating to sites under personal responsibility.
  • Managed resolution of computer problems for remote sites via phone and also remote control systems (Microsoft Remote Desktop Connection, VNC based solutions and DameWare primarily).
  • Installed and supported messaging and collaboration systems such as Microsoft Exchange\Outlook and Lotus Domino\Notes.

2003-2004, Technical support consultant - Micropower NT Alice Springs

  • Repaired and maintained various computer systems from Windows 95 to Windows XP.
  • Examined client requirements and advised them of solutions.
  • Managed virus removal and prevention.
  • Organised diagnostic and replace/repair of faulty products.
  • Maintained and installed new desktops, servers and software in a primary health care environment.

2001-2003, Part time technician - Self Employed Alice Springs

  • Repaired and maintained various computer systems from Windows 95 to Windows 2000.
  • Examined client requirements and advised them of solutions.
  • Assembled and tested custom computer systems to the clients requirement.
  • Built and maintained network systems for clients of various sizes.